Shipping Policy
Thank you for shopping with us. Please review the information below to understand how your order will be processed and shipped.
Order Processing Time
Orders are processed and dispatched within 24 business hours after payment is successfully confirmed.
Please note that processing time may be extended during peak seasons, holidays, or high-volume periods.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
We aim to process and dispatch all orders as quickly as possible. Delivery times may vary based on your location and shipping method. You will receive tracking information once your package has been shipped.
Delivery timelines may vary depending on your location, customs procedures, and courier delays.
Shipping Costs
Shipping fees are calculated at checkout based on your destination and order details.
We do not display or guarantee specific shipping price amounts on the policy page.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number.
Tracking updates may take 1–3 business days to appear depending on the carrier.
Incorrect Address or Delivery Issues
Please ensure all shipping information is accurate at checkout.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Additional fees resulting from address changes or redelivery attempts may be the customer’s responsibility.
Customs, Duties & Taxes
International shipments may be subject to customs inspections, duties, or taxes imposed by the destination country.
These charges, if applicable, are the responsibility of the customer.
Lost, Delayed, or Damaged Packages
If your package is significantly delayed, lost in transit, or arrives damaged, please contact us at support@gzxiongshanmy.com promptly with your order details so we can assist you in resolving the issue.